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Exam Code: HP2-B102
Exam Name: HP (HP Imaging and Printing Sales Fundamentals Exam)
One year free update, No help, Full refund!
Total Q&A: 63 Questions and Answers
Last Update: 2014-01-24

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NO.1 Which statement is true about initial contacts between a customer and a business?
A. Most initial contacts result in a purchase.
B. Most initial contacts are face to face
C. Most initial contacts occur through documents.
D. Most initial contacts occur during the day.
Answer: B

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NO.2 Which question is a typical cross-selling phrase?
A. Would you like to add an HP Care Pack to your HP MFP?
B. Would you benefit from increasing the number of MFPs in your fleet?
C. Would you benefit from a duplex model?
D. Would you benefit from a single-function device instead of an MFP?
Answer: A

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NO.3 What is NOT addressed in the HP Value Proposition?
A. simplicity
B. assessment
C. real world performance
D. reliability
Answer: B

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7. What is the purpose of up-selling?
A. to sell additional, third-party solutions
B. to sell accessories
C. to sell higher value products by series, family, or category
D. to sell on-site services
Answer: C

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8. Your client is concerned about replacing a personal printer that is used to print confidential
information with an HP MFP that is available to other employees. Which feature can address this
customer's concernsabout security?
A. proof and print
B. individual mailboxes in the output tray
C. hard disk storage
D. private job
Answer: D

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9. Why is understanding the meaning of color important?
A. to select colors similar to a competitor's colors
B. to avoid sending the wrong message to your customers
C. to select colors that are easily available in the print market
D. to pick the colors that best match the user's personality
Answer: C

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10. What is the goal when optimizing an imaging and printing fleet?
A. centralization of printing on a few devices
B. replacement of single-function printers with multifunction devices
C. replacement of all ink devices with laser devices
D. a balance between cost and productivity
Answer: D

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11. What is an imaging and printing industry trend?
A. seeking information on the internet
B. using templates to create a business brand
C. creating paperless offices
D. converging of multiple functions into one device
Answer: D

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12. HP ink cartridges are recycled by first shredding the plastic cartridge bodies What happens to
the shredded material?
A. It is sold for use in shipping containers, auto parts, and carpet fibers.
B. It is used to make new print cartridges.
C. It is cleaned, compressed, and disposed of in the land fill.
D. It is used to make HP recycled paper, which is exclusively used on HP campuses worldwide.
Answer: A

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NO.4 What is an advantage of a multifunction printer?
A. Once it has reached its monthly print volume, it automatically turns off to limit excess copy
charges to the client.
B. It can print faster than a single function printer can.
C. It uses fewer supplies than a single function printer does.
D. It takes up less floor space than individual devices for faxing, scanning, printing, and copying.
Answer: D

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NO.5 What is the advantage of HP Care Packs?
A. They are included in the standard product warranty,
B. They include free upgrades to HP devices.
C. They are easy to buy, easy to use, and flexible.
D. They can be purchased for third-party products.
Answer: C

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NO.6 A client who purchases new technologies upon the recommendation of their colleagues is part
of which group?
A. Laggard
B. Early adopters
C. Late majority
D. Early majority
Answer: A

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